We’re looking for a

Community Manager

As a Community Manager at Coatsink, you will be part of the Marketing/Publishing team, supporting the Senior Social Media & Community Manager and liaising closely with the Brand Strategy Manager. You will be responsible for community management involving Discord, Steam forums, Reddit and any social media engagement across the titles assigned to you.

You’ll support the Senior Social Media & Community Manager to plan, schedule and execute social media and community campaigns. You’ll preferably have strong analytical skills with social media metrics, able to measure the impact of social campaigns and ensure we continually improve at what we do.

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Community Manager

Responsibilities & Tasks

  • Crafting effective and empathetic customer messaging across FAQ’s, Reviews, Complaints and elsewhere where required
  • Provide player sentiment feedback for use by wider teams to improve end products and provide continual support with live-service title.
  • Creating community plans and engaging with communities around Coatsink and Thunderful games, cultivating and growing an avid fan base across established titles
  • Contribute to the planning and execution of social media and community campaigns and strategies
  • Conceptualizing and generating strategies and content for social media and community growth and engagement
  • Work closely with the Senior Social Media & Community Manager and Brand Strategy Manager to align on planning for marketing campaigns
  • Write copy, proofread and produce original social and blog content
  • Assist with tracking, reporting, and evaluating of social media analytics, with a view to own this process
  • Analysing, evaluating, escalating and responding to player support tickets

Person Specification

Required Experience

  • Experience with social media brand accounts and output with Twitter, Instagram and Tiktok
  • Experience running and being highly active within Discord communities
  • Strong written English, copywriting and proofreading skills
  • Strong time management skills and proactive approach to generating a structured content calendar
  • Enthusiastic about gaming and its communities
  • Competent in Adobe Suite or similar image editing program

Preferred Experience

  • Experience with Social Media Management Tools e.g. Sprout Social, HootSuite, Buffer.
  • Experience with Twitch
  • Games Industry experience is a plus
  • Experience managing community relations, including relationships with influential players and fan sites
  • Strong data analysis and reporting skills within social media metrics

A champion and exemplar of Coatsink’s key values and contributor to the company culture including –

  • Highly proficient and effective at working in both small and large teams
  • Highly skilled at adapting quickly to changes and new problems
  • Highly adept at taking and seeking out constructive criticism and using it to improve designs and workflows
  • Self-motivated, confident in your own expertise and able to work with independence
  • Strong passion for playing video games across a wide variety of genres and advanced analysis of what makes them good/bad
  • Willing to embrace, promote and live the Coatsink values

What we can provide

  • Competitive salary
  • Freedom to choose where you work in the UK
  • Monthly allowance for those who choose to wfh full time
  • Flexible working hours
  • Twenty days holiday as standard + an additional day off for your birthday + up to five extra holidays for duration of service
  • Option to "buy" unlimited additional holidays
  • One "volunteering day" a year
  • Enrolment in the company pension scheme
  • Enhanced and generous maternity and paternity package
  • Two days dependents leave per year to deal with emergencies
  • Access to our life insurance policy and WeCare healthcare app
  • Access to our health insurance cash plan
  • Annual pay reviews and bi-annual appraisals
  • Access to relocation support (where applicable)
  • Investment in your physical health with weekly live and on-demand strength, cardio, yoga and meditation sessions
  • Investment in your mental health with regular access to training courses and one-to-one wellness sessions and workshops
  • Access to metro pass and cycle schemes
  • Free access to some of our previously released titles
  • R&D days, get-togethers and parties
  • Work with cutting-edge technology

We are an equal opportunities employer

Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. We do not pay fees to any third party agency or recruiter without a mutually agreed-upon contract and we are not responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.

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Northern Design Centre, Abbott's Hill, Gateshead, NE8 3DF

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