Privacy Policy

More formally, we are Coatsink Software Ltd. We are a company registered in England and Wales with Company number 07567431 and our registered office is at Northern Design Centre, Abbott’s Hill, Gateshead, United Kingdom, NE8 3DF.

We are registered with the Information Commissioners Office under registration number ZA388035.

For the purposes of the DPA and in-line with the GDPR, Coatsink is the Data Controller.

If you have any concerns about the way we use your information or any questions about this Privacy Notice, please let us know.  We can be contacted via email at info@coatsink.com, or you can write to us at the address above.

We will use your information to:

• Send you updates about our games and other information we feel may be of interest to you;
• Improve our Website, our games and our overall user experience; and
• Deliver information about the services we provide by other means.

We compile statistics about user trends on our Website, which are used by third-party organizations to understand how users interact with businesses, brands and one another online and to advise about these things. These statistics are drawn from a dataset which does not contain any information from which you can be identified.

If you are an existing user of our Website prior to the date of this Notice then any communication will be delivered to you on the legal basis of legitimate interests.

We will collect and process the following information about you:

Information you give us – this is information about you that you give us by filling in forms on our Website or by corresponding with us by phone, email or otherwise. We only request from you the minimum data required for you to use our service.

Email Subscription – The only information we require from you to sign up to our mailing list is your email address.

Contact Form – In order for us to respond to you efficiently we store your name, email address and message. We retain this data in our website database for audit trail and historical evidence purposes.

Job Application Form – In order for us to respond to your job application, we store your name, email address, date of birth, phone number, portfolio link and relevant information in our website database for audit trail and to contact you about future roles which may be of interest.

Game play – through your use of our games, we will receive information about you from the platform through which you are accessing that game. This information is limited to the console/platform that you’re playing on and the country in which you’re located. This information will not identify you individually.

Studio/User Interaction – from time to time, you may submit crash/bug reports to us, which will include a report generated by the game you’re playing that documents what might have gone wrong together with some information about your setup (hardware, operating system, version numbers, etc). In doing so, you may provide screenshots showing the issue. The tool you use for this purpose should recognise and obscure any information on show that may identify you before transmitting the screenshot to us but we cannot guarantee that it will. However, if it comes to our attention that such screenshots include such information, we will immediately take steps to remove that information from our systems.

Whenever you play our games, depending on the game and the platform, we will collect:

• Details concerning the device or console and platform on which it operates; and/or the country in which you are located.

We will obtain this information from the platform that you’re using to play the game.  It will not identify you as an individual.

Whenever you visit our Website we will automatically collect the following information:

Technical information – including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, platform, descriptions of your gaming set up (hardware, platform, version numbers, as applicable) through crash reports and user feature suggestions;

Information about your visit – this includes the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), pages you have visited, page response times, download errors, length of visits to certain page and page interaction information (such as scrolling, clicks, and mouse-overs).

Information we receive from other sources – This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this Website. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Information that we hold that is derived from or concerns your game play will usually come to us via the platform on which you are playing the game in question.

Information we receive will be stored in the UK or on other servers located in the European Union and dispersed geographically to ensure that it remains as resilient as reasonably possible.

The information that we received is aggregated with that of other players of the game on the platform you’re using and in the country in which you are located. It will be used for us to assess the sales we’re making in order to inform our marketing and commercial strategies.

The information and content held on our Website is deployed geographically to maximize user experience. We will never share your user information with third parties for promotional purposes.

Our website is hosted by OVH who’s policies you can view here. Any data you submit on our Website will be stored within the MySQL database for the website.

Our newsletters and email marketing are powered by MailChimp.  If you want to learn more about MailChimp and how they handle your personal data then please view their website here.

We may also disclose your information to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.

Our games may allow you to interact with a third party social network or platform, which will provide information about you to us. These applications or websites are created and maintained by a third party which is not a part of, or controlled by Coatsink. You should ensure that you read their terms of service and privacy policies to understand how they treat your data and what data they might share with us. Links to several third-party social network privacy policies can be found below within our Cookies section.

You understand that where you allow our games to interact with any third party social network or platform, we may share data about you with your contacts (and vice versa) in order that you may enjoy playing socially (the “Social Data”). This Social Data includes your name, your social media profile picture and your scores and/or progress in our games.

You can make changes to what data a third party social network or platform shares with us, or stop our games interacting with that social network or platform by adjusting your settings with that third party provider, however, you may find you are not able to enjoy all of the same features of our games.

We take the security of your personal data very seriously. Our approach to information security is constantly evolving and continually reviewed.

We have adopted industry best practices from both technological and business process perspectives in order to make the security of your data a key part of the way we do business.

We have policies and practices in place that not only ensure our compliance under the DPA but also the GDPR, including training and adequate procedures put in place for any staff that handle or have access to sensitive information.

We may contact you via email with updates about the services that we offer or any changes that we have made to our Website.

You can opt in or out at any time by clicking the ‘Unsubscribe’ link in our emails.

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which our service may be advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we are not responsible or liable for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

You have the right to find out about what information we hold about you. You can exercise that right by contacting us and we will send you any request for information in a suitable electronic form within 20 working days.  To make a request for information please contact info@coatsink.com and a member of our team will be in touch.

If your personal data is incorrect then you have the right to rectify this information and ensure that it is accurate and up to date.  If your data is incorrect then please contact us at the email address above and a member of the team will rectify this on your behalf.

You have the right ‘to be forgotten’ and to have your personally identifiable information permanently deleted from our systems.  Again, if you would like to exercise this right then please contact us at info@coatsink.com.

There will be no charge made for reasonable electronic access to your information, your right to rectification or for your right to be forgotten from our systems.

At Coatsink we have procedures in place to regularly review every 12 months what personal data we hold.  If you have not interacted with us or accessed our services during this or the subsequent period then we will delete your personal data from our systems but will send you an email first informing you of our intention to do so.  Of course, you have the right to be forgotten at any point and can find out more about this in the ‘Access to Information’ section above.

Any changes we may make to our Privacy Notice in the future will be posted on this page. The new terms may be displayed on-screen and you will be required to read and accept them to continue your use of our services.

• Strictly necessary cookies – these are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-payment system.
• Analytical/performance cookies – these allow us to recognize and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies – these are used to recognize you when you return to our Website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies – these cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose but these cookies will contain no information capable of identifying you personally to us.

• Google Analytics

We use Google Analytics to understand general trends about our content and traffic sources; for example, where users come from, which pages are most popular, which sites provide most traffic, how our marketing efforts impact the number of visits we receive.

Google’s statement about privacy can be found here.

• Twitter button

The Twitter button allows our users to share our platform and services with their followers more easily.

Twitter’s privacy policy states they use cookies “to collect additional Website usage data and to improve our Services” – You can read the policy in full here.

• Facebook button and Facebook Pixel

We use a Facebook button to allow you to share our platform with your friends and other Facebook users.

Facebook’s statement about privacy relating their Connect feature is here and also here. We also use a ‘Facebook Pixel’ to measure the performance of our Facebook adverts and visitors gained through advertising on the Facebook, Messenger, Instagram and Audience Network platforms.

• LinkedIn Button

The LinkedIn button allows our users to share our platform and services with their connections more easily.

LinkedIn’s Cookie Policy states they use remember your preferences, and give you a personalized experience that’s in line with your settings. Cookies also make your interactions with LinkedIn faster and more secure.

Still don’t know what cookies are?

Then why not follow the link conveniently located here which provides more information about what they are and how they work.

If you consider we have not addressed your problem, you can contact the UK Information Commissioner’s Office for assistance. Further information can be found here.